Brad August 22, 2011 • Plug & Protect™ - Simon XT / Activate My New Plug & Protect™ System
Place Sensors and System in Home: Place your sensors and systems around the home. (It is important to do this before your activation appointment so we can have your signal properly tested.)
Confirm Agreements, Info and Appointment: Make sure the Monitoring Information Sheets and Monitoring Agreements are complete by logging in to your LiveWatch Customer Center Account and that you have a scheduled activation appointment. We'll call you within 30 minutes of your scheduled activation appointment to test your signal and answer any questions.
Note! Do you have a white antenna on the top of your control unit? Click here to watch the Plug & Protect™ Placement Video that includes using the Simon XT external antenna. This article and video covers everything you need to know when using the Simon XT white external antenna. Click here.
Frequently Asked Questions: You may also find this FAQ very helpful as it will answer 99% of the questions that you may encounter after watching the video above.
LiveWatch Security April 16, 2012 • Central Station and LiveWatch Alarm Monitoring / Frequently Asked Central Station or LiveWatch Alarm Monitoring Questions (FAQ)
Your Account gives you access to:
Then, create an account using the email address that we have on file (this is the email address where we send sales orders, promotion updates and other information).
After you've created your account, your LiveWatch Customer Center Account will automatically be updated with your customer information including a history of your security system's alerts.
LiveWatch Security April 19, 2012 • Central Station and LiveWatch Alarm Monitoring / Frequently Asked Central Station or LiveWatch Alarm Monitoring Questions (FAQ)
Due to industry standards, all alarm systems have a minimum 30-second delay before notifying the central monitoring station when a burglar alarm is triggered (note, this does not apply to fire alarms). This means that in the event of an alarm, the alarm system will wait for 30 seconds before it notifies the central monitoring station, giving you a "grace period" to disarm the alarm system and prevent the central monitoring station from calling unnecessarily. This will also prevent police and medical response agencies from being dispatched to your home/ business without need.
If you have the LiveWatch standard phone line monitoring, make sure that you do not have Voice Over IP (VoIP) phone service. This can cause issues with your alarm system's communication to the central monitoring station. For more information on the effect that VoIP phone services can have on an alarm system, please visit this page. If you have VoIP phone service, you will want to upgrade your monitoring service plan to a more secure and reliable monitoring service, such as our LiveWatch Wireless Basic or Wireless Interactive Monitoring.
You are able (and recommended) to test your alarm system's communication at any time. Please see the steps provided below:
1) Call 1-888-442-5610 ext. 8999
2) Have your account number and Master Passcode ready to give to the operator
3) Request that the account be placed in "test" mode
4) Once you are in "test" mode, you can trigger any alarms that you would like without the central station calling you as well as preventing emergency services from being dispatched
5) If you would like to test the communication between the system and the central station, let any alarms you are sounding go off for 60 seconds before you disarm, and then log in to our Customer Center to view your alarm history
If you are using our LiveWatch Interactive Monitoring Services, you have the advantage of viewing all alarm activity right from your web interface. This will let you know when an alarm sounds, as well as when the alarm system actually sends that information to the central station.
For all of our LiveWatch customers, if you have a false alarm, and are unsure whether you disarmed the alarm within the 30-second window, you may call us at (888) 442-5610 ext. 8999 (24/ 7) to go to our central monitoring station and make sure that any false alarm received has been cancelled. You will be asked for your name and Master Passcode, so please have these handy when you call.
Here is what your event history will look like on our LiveWatch Customer Center
This is what your event history will look like (LiveWatch Interactive Monitoring Service)
Another image of the LiveWatch Interactive Monitoring Service web interface