SafeMart Help Center/Plug & Protect™ - Simon XT/Activate My New Plug & Protect™ System

Adding and Removing Z-wave Devices

JoeT
posted this on August 23, 2011 10:44 PM

 Here is a link to our video for adding a lamp module.

 Adding Z-Wave Devices

** Make sure the XT panel is connected to AC power when enrolling Z-Wave devices.

**When adding devices, first add the devices closest to the system, and then move outwards.

**Devices must be within 6 ft of the  Simon XT module when adding it to the network. Install each of the Z-Wave peripherals in their desired locations, following the manufacturer’s instructions. Then follow the instructions below to add (“include”) each device into the Simon XT’s network. If a device will not be within 6ft of the Simon XT in its permanent installation location, include it in the network before installation or use a controller (controllers not available for locks, see below).

**If installing a portable Z-Wave controller (such as the GE 45601), first add the controller to the Simon XT’s Z-Wave network using the Simon XT panel, and then use the portable controller to add the remaining devices to the network while the devices are in their permanent location. (Locks cannot be added to the GE 45601, and will need to be added by the Simon XT’s.) Devices must be within 6 ft of the controller if a controller is being used to learn in devices.

 

Adding a Z-Wave device to the Simon XT’s network (“DEVICE INCLUSION”)

If Using Optional Portable Z-Wave Controller: (first add controller to panel) See instructions on how to enter Add Mode on the controller

 

Simon XT 1.3 or higher

At keypad: System Programming > Enter Installer Code > Interactive Services > Z-Wave Setup > Add Device

 

See “Device-Specific Instructions” in this document (or the instructions that came with the device) for more information.

 

Success!

Once a new device has been added successfully, the panel issues a long beep, and the screen displays “Device n Added” (where n is the device ID on the network). If the panel does not issue this confirmation, try pressing the Z-Wave device’s button again, or refer to “Device Not Added Successfully” in the Troubleshooting section. 2

 

Checking the Device List with LiveWatch:

Once you’ve added the devices, the website will automatically update the Devices list (under the emPower™ tab) within about 2 minutes of the last device being added. (To manually trigger the update sooner, you can perform a Comm test at the panel

 

Testing Device Communication with LiveWatch:

Once the Z-Wave devices have been installed in their permanent locations and are displayed in the device list, we recommend sending a remote command to each device (e.g., turn on light; adjust target temp at thermostat) in order to verify that it is successfully communicating with the Simon XT’s network.

 

Deleting a Z-Wave Device (“Device Exclusion”):

You can delete a device from its current network whether it’s in the Simon XT’s  network or another network.  On a Simon XT 1.3 follow the instructions for Adding a Z-Wave Device, except scroll to “Delete Device” after entering “Z-Wave Setup”. Once in Delete mode, follow the manufacturer’s instructions for deleting the device.

 

Device-Specific Instructions

 

GE Advanced Remote Controller (GE 45601) NOTE: If a controller will be used with the system, we recommend adding it before the rest of the Z-Wave devices. Refer to the instructions that came with your controller for more information on controller features and operation. Add

 

Controller to Security Panel (System):

1. Enter your panel into Add Mode.

2. With the controller close to your panel, press and hold the “SETUP” button on the controller until the controller screen displays “LIGHT SETUP”.

3. Use the arrow buttons to scroll until you see “TRANSFER” on the controller screen. Press the “OK” button.

4. The controller screen should now display “PRIMARY.” Use the arrow buttons to scroll until you see “RECEIVE”.

5. Press the “OK” button. The controller screen should display “RECEIVING”.

6. The controller screen will briefly display “SUCCESS” after the controller has been successfully included into the panel.

 

CONTROLLERS

 

Add Light Module to System using Controller Note:

To add a light module using the controller without adding it a specific number key on the 3 controller, skip steps 4 & 5.

 

1. Press and hold the “SETUP” button on the controller until the screen displays “LIGHT SETUP”. Press the “OK” button.

2. The controller screen should now display “ADD”. Press the “OK” button.

3. The controller screen should now display “TO NETWORK”.

4. Use the arrow buttons to scroll until you see “TO A KEY” and then press the “OK” button.

5. Press a number key 1-9 or “SETUP(Shift)” and a number key for numbers 10-18.

6. Press the “OK” button and the screen should now display “SETUP WAITING”.

7. Double-click the button on the light module. The controller screen will briefly display “SUCCESS” and the panel will beep to confirm you have added the device to the controller key & system network.

 

Add Thermostat to System using Controller:

 

1. Press and hold the “SETUP” button on the controller until the screen displays “LIGHT SETUP”. 2. Use the arrow buttons to scroll until the screen displays “THERMOSTAT”. Press the “OK” button.

3. The screen should now display “ADD”. Press the “OK” button. The screen should now display “SETUP WAITING”.

4. Follow the device-specific directions for the thermostat you are adding to the system to trigger it. The controller screen will display “SUCCESS” and the security panel will beep to confirm you have successfully added it to the system network.

 

Remove Light Module from System Network Using Controller:

 

1. Press and hold the “SETUP” button on the controller until the screen displays “LIGHT SETUP”. Press the “OK” button.

2. The controller screen should now display “ADD”. Use the arrow buttons to scroll until you see “DELETE”. Press the “OK” button.

3. Double-click the button on the light module. The controller screen will briefly display “SUCCESS” to confirm you have removed the device from the controller key & system network.

 

Remove Thermostat from System Network Using Controller:

 

1. Press and hold “SETUP” until screen displays “LIGHT SETUP”.

2. Use the arrow buttons to scroll until the screen displays “THERMOSTAT”. Press the “OK” button.

3. The screen should now display “ADD”. Use the arrow buttons to scroll until the screen displays “DELETE”. Press the “OK” button. The screen should now display “SETUP WAITING”.

4. Follow the device-specific directions for the thermostat you are removing from the system to trigger it. The controller screen will display “SUCCESS” to confirm you have successfully removed it from the system network.

 

Delete Controller from Security Panel (System):

1. Enter your panel into Delete Mode.

2. Follow steps 2-5 in the instructions for “Adding Controller to Security Panel”.

3. The controller screen will briefly display “SUCCESS” after the controller has been successfully deleted from the panel. 

GE Plug-in Lamp Module or GE Plug-in Fluorescent Light/Appliance Module:

 

1. Plug in the device.

2. Enter Add Mode on the security panel.

3. To add the device, double click the button in the middle of the light or appliance module. (If there is no beep at the panel confirming successful enrollment of the device, try pressing the button again.)

 

LIGHTS & APPLIANCES

 

Tips/Troubleshooting: - Lamp modules cannot be used with Compact Fluorescent Bulbs(CFBs). Use appliance modules instead. -Make sure lamp to be controlled is plugged into the Z-Wave side of the module (indicated by the Z-Wave logo). -We recommend using a non-switched outlet for the module. If using an outlet controlled by a switch, make sure the outlet is switched “On” before sending light commands. -Keep lamps switched “On” to allow control through the Z-Wave module, LiveWatch Interactive  website and mobile applications. -Control dimming of lamp modules by pressing and holding button on the module, or through the website.

 

GE In-Wall Dimmer Light Switch or GE In-Wall On/Off Light Switch:

 

1. Follow the provided directions to install the device and ensure that it functions properly with manual on/off control.

2. Enter Add Mode on the security panel.

3. To add the device, turn on and turn off the light switch. (If there is no beep at the panel confirming successful enrollment of the device, try turning the device on and off again.)

 

Tips/Troubleshooting: -Dimmer switches and On/Off switches cannot be interchanged. Use the appropriate type of switch. -If it is not practical to move the security panel 3-6 ft to the device, consider investing in a controller for installations.

 

GE In-Wall Outlet/Receptacle:

1. Follow the provided directions to install the device and ensure that it functions properly with manual control.

2. Enter Add Mode on the security panel.

3. To add the device, double click the button in the middle of the outlet. (If there is no beep at the panel confirming successful enrollment of the device, try double-clicking the button again.)

Tips/Troubleshooting: -If it is not practical to move the security panel 3-6 ft to the device, consider investing in a controller for installations. -We recommend using a non-switched outlet for the Z-Wave outlet. If using switch outlet, make sure the outlet is switched “On” before sending commands. -Only the lower outlet is controlled by Z-Wave. Ensure you’re plugging devices into the lower outlet while testing if the outlet works for Z-Wave control. The opposite is true if the device is installed upside down.

 

IMPORTANT NOTE: If the security panel cannot be taken to within 6 feet of the lock installation location, add the lock to the system first as directed beginning in step 2. (You will need to connect the battery pack to the keypad before attempting to perform these steps.)

 

Tips: -Before removing old locks or beginning installation, check the layout of door to make sure the new lock will not conflict with existing hardware. -Contact a locksmith if you experience difficulties removing old hardware or installing the new lock. -Send user codes to the lock (via the customer website- see step 4) before leaving the property. We do NOT recommend programming codes locally via the lock keypad—all codes should be programmed through the LiveWatch interface.

 

LOCKS

Save the programming code that comes with the lock (Schlage only). This will be convenient to have if you ever have issues in the future.

Schlage Lever Lock or Schlage Deadbolt

1. Follow the instructions included with the lock through step 16.

2. Instead of step 17, enter Add Mode on the security panel. 3. On the lock keypad, enter the six-digit programming code (given by Schlage), then press the “Schlage” button, followed by “0”. The Schlage button will flash orange while it is communicating with the panel. Once the lock has been added successfully, the Schlage button will flash green.

 schlage_empower.png

 

 

Important: Wait until the light flashes green before disrupting the lock or panel. Failure to do so will result in lock malfunctions.

4. Login online to your account at http://www.safemart.com/services/account-login.htm to select which user codes are allowed to use this lock. To do this, go to the “emPower” then “Locks” tab. On the User Codes table, you will see a column labeled “Lock Access.” Check the box of the lock you want to allow each user code to access.

 

Troubleshooting: If you observe a red blinking light at the end of the installation keystrokes instead of green, follow these instructions:

1. Enter the panel into Delete Mode. (See the directions “Deleting a Z-Wave Device” in the document.)

2. Enter the six digit programming code on the keypad and wait for three orange lights and three beeps.

3. Press the Schlage button and then “0” on the keypad. Wait for three orange lights and three beeps.

4. Wait for all lights to stop blinking. You should now be able to enroll the lock normally by repeating the steps illustrated above (after re-entering Add Mode).

 

Kwikset Deadbolt

1. Follow the instructions included with the lock through step 8.

2. Instead of step 9, enter panel into Add Mode.

3. To trigger the lock to add it, press button “B”.

 Important: Wait until the red light (under the paper next to button “B”) stops flashing before disrupting the lock or panel. Failure to do so will result in lock malfunctions.

 quikset_diagram.png

4. Login online to the your account at http://www.safemart.com/services/account-login.htm to select which user codes are allowed to use this lock. To do this, go to the “emPower” then “Locks” tab. On the User Codes table, you will see a column labeled “Lock Access.” Check the box of the lock you want to allow each user code to access.

 

 

THERMOSTATS

 

Tips: -The new thermostat should be placed in the same location as the original thermostat unless an HVAC professional approves a new location. -Learn the thermostat into your emPower network while it is powered using the power-source (AC-power vs. battery-power) it will use during regular use after the installation. GE/UTC Z-Wave Thermostat 1. Follow the manufacturer’s instructions to install the thermostat. 2. Enter Add Mode on your panel. Under the top cover of the thermostat, press the black “mate” button located in the upper right hand side.

 

Trane Remote Energy Management Thermostat

IMPORTANT NOTE: The Trane Thermostat requires a 24 VAC common wire to power the thermostat. Before beginning installation, verify the HVAC system has a common wire or contact a qualified HVAC technician. If the security panel cannot be taken to within 6 feet of the thermostat installation location and you do not have a portable controller, power the thermostat temporarily using a 24 volt transformer and add the thermostat to the system as described in steps 2 & 3 before installing the thermostat. 1. Follow the instructions included with the thermostat through step 19. 2. Instead of step 20, enter Add Mode on your panel. 3. Hit the “MENU” button on the thermostat panel. Scroll down to “Z-Wave Install” and press “Select”. Press the “Yes” button to enroll thermostat.

Tip: Verify the enrollment of the thermostat. Scroll down to “Thermostat Info” and press the “Select” button. Look at the number listed after ZNID. If the number listed is anything other than “000” the thermostat was successfully enrolled. If the number listed is “000” then the thermostat has NOT been successfully enrolled. Try enrollment again or verify that the thermostat is not currently part of another network.

 

Tips: -The new thermostat should be placed in the same location as the original thermostat unless an HVAC professional approves a new location. -Learn the thermostat into your emPower network while it is powered using the power-source (AC-power vs. battery-power) it will use during regular use after the installation. GE/UTC Z-Wave Thermostat 1. Follow the manufacturer’s instructions to install the thermostat. 2. Enter Add Mode on your panel. Under the top cover of the thermostat, press the black “mate” button located in the upper right hand side.

 

Trane Remote Energy Management Thermostat

IMPORTANT NOTE: The Trane Thermostat requires a 24 VAC common wire to power the thermostat. Before beginning installation, verify the HVAC system has a common wire or contact a qualified HVAC technician. If the security panel cannot be taken to within 6 feet of the thermostat installation location and you do not have a portable controller, power the thermostat temporarily using a 24 volt transformer and add the thermostat to the system as described in steps 2 & 3 before installing the thermostat.

1. Follow the instructions included with the thermostat through step 19.

2. Instead of step 20, enter Add Mode on your panel.

3. Hit the “MENU” button on the thermostat panel. Scroll down to “Z-Wave Install” and press “Select”. Press the “Yes” button to enroll thermostat.

TRANES12.png

Tip: Verify the enrollment of the thermostat. Scroll down to “Thermostat Info” and press the “Select” button. Look at the number listed after ZNID. If the number listed is anything other than “000” the thermostat was successfully enrolled. If the number listed is “000” then the thermostat has NOT been successfully enrolled. Try enrollment again or verify that the thermostat is not currently part of another network.

TRANE3.png


Troubleshooting


Device Not Added Successfully

If there is an error, or the two minute time limit expires when adding a device, the panel will issue a single low-pitch beep and the LCD will display “Z: Timeout/Error”. Try the following troubleshooting steps:

a. The device may already be part of a Z-Wave network (whether or not you have learned the device into a network or not – the manufacturers may have tested the device and left it learned into another system). Try deleting (“excluding”) it from its network and then try adding it again. If you receive a Timeout/Error message when trying to delete the device, it’s likely the issue is range-related (see b and c below).

b. You may need to move the device closer to the panel (or vice versa) while adding it, or use a portable controller to add it.

c. Other 900 MHz wireless devices may be interfering with the Z-Wave messages. Try moving or replacing any 900 MHz headsets, cordless phones, baby monitors, wireless speaker extenders, IR remote control extenders, or similar devices. Or, try changing the channel used by these devices.

 

Increasing Wireless Range of Device Network

Expand Your Network in Pairs If a device has been added successfully but does not appear to be communicating reliably with the system, it may be necessary to place another Z-Wave device (that’s already on the network) between the panel and the problem device, to serve as a repeater that can relay messages between the two. We recommend expanding your network in pairs of devices. More devices allow for multiple Z-Wave communication paths, preventing any one device from becoming a “bottleneck” in the network.

Expand Your Network Using “Beaming” Devices Locks and battery-powered thermostats enter sleep mode to conserve battery-life, and therefore can only communicate directly with the panel or with “beaming” devices that can send a wake-up message. In general, devices powered off of batteries do NOT beam, and most (but NOT all) devices powered off of AC power beam. Note: Newer GE light/appliance modules support beaming, but some earlier versions did not. To find out if a given GE module is beaming-compatible, check the label. The GE light/appliance plug-in module supports beaming if the date code starts with 11 OR the version includes the letter a or the letter b.

 

Lock Not Securely Enrolled

Lock devices must complete a “secure enrollment” process during addition, which can take up to a minute to complete while the lock is within 6 feet from the panel. If this process is interrupted before completing, the lock will not function properly. A warning message will display on the Alarm.com customer site and on the Dealer Site that secure enrollment is not complete. The lock should be deleted from the network and re-added, making sure to allow enough time for secure enrollment to complete before disrupting the lock or panel.

 

Check how many devices are in the Simon XT's Z-Wave Network

With the system disarmed, enter the Z-Wave menu (following the same steps as indicated in the Adding Devices section above). On the main Z-Wave menu screen there is a second line of text that says “# of Devices: XX”. XX is the number of other devices in the Simon XT's Z-Wave network (not including the cellular module itself).

 

Z-Wave Setup Menu Not Available / “Z-Wave Radio Not Found” Message

If the module is Z-Wave-enabled but the Z-Wave board is not recognized, make sure that the Z-Wave Board is securely connected to the GSM module. Try pressing it into the GSM module to make sure it is securely connected. Then power cycle the system and check to see if the Z-Wave menu is available. No Home ID (5 flashes on Z-Wave Busy LED) This error occurs when the  module has not received the Z-Wave “Home ID”. Usually, this occurs when the module has not yet communicated with LiveWatch since the Home ID is sent during initial communication. Perform the GSM Comm test and confirm that communication between LiveWatch and the module has been initiated. If the module is already communicating with LiveWatch and this error persists, check that the Z-Wave daughterboard is securely connected to the module and power cycle the unit.

 

Device Already in Network (4 flashes on Z-Wave Busy, Steady blinking on Error Light) The device being added is already part of a Z-Wave network (whether the existing network or an old network) and cannot be added again. Clear the device by deleting (“excluding”) it from its network. Note: The module can be used to delete devices in any network. The device will clear itself and be able to be added to another network. The device’s old network will still list that device as part of its network (but the device will not be able to be controlled by that network) until the device is remove from its old network.

Z-wave_light_chart.png 

 

 

 

 

Comments

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Jim Kerr

not helpful

October 13, 2011 04:10 PM
User photo
JoeT
SafeMart

Hi Jim, 

Thanks for your post. What are you having difficulty with? If you are using a Simon XT this installation video may be helpful:

http://help.safemart.com/entries/20490483

Cheers, 

Joe

October 13, 2011 04:20 PM
User photo
David King

Joe, 

I have a quick question regarding the SIMON XT, im having a system installed next week by my current Monitoring Service. 

Can I install/add any Z-Wave device to the system or does it have to be GE only?  I will have an alarm.com account as well if that makes any  difference.

December 19, 2012 04:39 PM
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JoeT
SafeMart

Hi David, 

We recommend using the Z-Wave devices we have on our site as those we can help you out with if they are not functioning as they should and they would be covered under warranty. Having stated that, you can use almost any Z-Wave device with your system, regardless of brand. However, if it is not a "tried and true" product that we have vetted, your experience may not be the same as that if you were using our recommended products. 

Cheers, 

Joe

December 19, 2012 05:53 PM
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Scott O'Brien

I replaced my Trane Z-wave Thermostat with a NEST Learning Thermostat.  I did not remove the Trane from my Z-wave setup on my Simon XT before I disconnected it and took it off the wall.  How can I remove the Trane Thermostat from my system now?

February 18, 2013 03:28 PM
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LiveWatch Security
SafeMart

Scott,

If the device is in malfunction then we are able to delete that device remotely for you. Otherwise deleting the device must be done manually, you will need the device powered up and within 6ft of your main control panel. In about the 10th paragraph above it goes through how to remove a zwave device.

''You can delete a device from its current network whether it’s in the Simon XT’s  network or another network.  On a Simon XT 1.3 follow the instructions for Adding a Z-Wave Device, except scroll to “Delete Device” after entering “Z-Wave Setup”. Once in Delete mode, follow the manufacturer’s instructions for deleting the device.''

I hope this helps, if you have any further questions you might submit a ticket at help.safemart.com for further assistance. Let us know if you need anything else.

Have a great day!

February 20, 2013 09:42 AM
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Darrius Jones

Safe Mart team,

I just received and installed a simon XTi with a large array of wireless sensors window break and image capture motion sensors.. Prior to this purchase/install I had a zwave enabled system that included 3 Schlage locks a BE469NK and Fe 599 and a BE369. All 3 of thses devices fail to enroll to the Simon XTi... I get the device enrolled from the panel successfully however the lock show an error in the 2nd stage of enrollment process. when I login to Alarm.com I see the locks when I click on the lock sub page i see the following error.. A secure connection was not established during the enrollment of the following lock(s):

August 01, 2013 08:24 AM
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Dustin Schrader
SafeMart

Hello Darrius,

Thank you for contacting SafeMart. Not all Zwave compatible devices are compatible with Alarm.com. There are some Schlage locks that will work but we do not sell them, so I am not sure witch ones they would be. If you follow the steps below and you still cannot get them to work then they are most likely not compatible.

  1. Makes sure the panel is no more than 6ft away from the lock. If it is any further the lock will not enroll securely.
  2. Press the gear icon at the bottom right of the screen and scroll down to the last page of settings. Press Enter next to System Programming and type in you installer code followed by Ok. Press Interactive Services then Z-Wave Setup then Delete Z-Wave Device.
  3. Once the panel says "Press Button on Device" push the same buttons that you would push to add the lock into the panel. If the panel beeps and says device deleted then that means it had old information programmed into the lock.
  4. You can now try to add the Lock into the system. 

For a list of our compatible locks please see the link below.

http://securitysystems.safemart.com/search?w=kwikset

August 01, 2013 11:52 AM
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VY

I am using  http://www.kwikset.com/Products/Details/Electronic-Locks/910TRL-ZW-11P-SMT.aspx  (99100) which is listed a compatible z-wave lock. I tried 5 times and each time I got same error on alarm.com empower tab:

A secure connection was not established during the enrollment of the following:

 

After getting this error there is no lock/unlock through mobile app or the control panel. I following above instructions careful 5 times I had to give up. 

My controller is Simon XTi and it list following in Z-wave section

Controller Capability: 1C

Version: 3.28

 

Do I need any update to my controller to make this lock work with my controller.

August 19, 2013 09:03 PM
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VY

The error started with following prefix

"A secure connection was not established during the enrollment of the following lock(s)"

August 19, 2013 09:06 PM
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Anthony D
SafeMart

Hi Vikas,

 

You do not need to update the controller in order for the lock to work with the panel. With this particular error, you will want to start off by removing the lock from your Simon XTi, even if it is not currently added. This will wipe any old network information from the lock. You will then need to wait 3 minutes before adding the lock back into the panel since the Simon XTi will often receive commands from alarm.com to clear out old information for that lock. Once the panel shows "device added", wait 60 seconds before exiting the zwave add mode to allow the lock time to receive the secure enrollment commands from alarm.com. If the lock still does not complete secure enrollment, I would recommend submitting a ticket to our support team so that we can troubleshoot the specific details for your account.

 

Have a great day!

 

Anthony

August 20, 2013 10:00 AM
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Nichole Moon

VY,

 

Did this issue ever get resolved, because I am having the same problem , and like you have also deleted and re-added 5 times?  If your issue was fixed, please tell me how.  Thank you.

 

Nichole

September 18, 2013 09:55 PM